“Hello and how can I make your day easier?”
This is how the staff at GreenField Health answers every phone call. While a simple change in phone etiquette, this greeting underlies a philosophy that has driven GreenField to completely rework the way a primary care clinic operates.
Patients of GreenField experience a clinical relationship that is fundamentally different from the typical practice experience. There is no waiting room at GreenField because patients never have to wait when they arrive for their appointments. Every patient has their physician’s email address and is invited to contact them with questions at any time. In every way, GreenField has been designed to give its patients a new level of service, and this is largely possible because GreenField has embraced modern information technologies, like Kryptiq’s Connect IQ™ Secure Messagin, Connect IQ™ Document Management and Connect IQ™ Patient Portal, to facilitate more efficient and effective care.
“Ultimately, it’s about making our patients healthier, and products like Kryptiq’s enable us to provide a new level of care—a level of care our patients deserve—through improved communication and data mobility,” says Jill Arena, COO of GreenField Health.
“Each of Kryptiq’s products allows us to make our patients’ day easier in a different way. Whether it is the ability to send patients secure emails directly from our electronic chart, import paper documents and faxes directly into patients’ charts, or collect patient information through our secure web portal, Kryptiq has allowed us to create a ‘high tech-high touch’ office that provides excellent care to our patients,” says Ms. Arena.
The functionalities of Kryptiq’s products have allowed GreenField to conduct 80% of their follow-up care by email or over the phone. To date, GreenField’s physicians have sent more than 10,000 secure emails to their patients regarding their care, and they were the first practice in Oregon to be reimbursed for an eVisit.
“We, the healthcare community, need to change. We need to transform the way we provide care for our patients, and I see Kryptiq as being central to this transformation. Healthcare is, in large part, about communication, and that is what Kryptiq specializes in. They enable the healthcare community to connect to one another.”
