The Physicians Clinic of Spokane (PCS) is a member of one of the most “wired” medical communities in the nation, providing a wide range of innovative programs that allow timely and sophisticated care for their patients. As part of Inland Northwest Health Services (INHS), PCS works with one of the largest and most successful regional health information organizations (RHIOs) in the nation. This has allowed them to leverage the power of electronic medical records (EMRs) to better serve their patients.
However, to fully realize the potential of their EMR program and provide the best patient-centric care possible, PCS chose Kryptiq’s Connect IQ™ Secure Messaging, Kryptiq Interface Engine™, and eScriptMessenger™. These applications have helped PCS connect their practice to over 30 area hospitals, labs, imaging services, and specialists.
“The way we think about delivering healthcare is changing,” says Dar Clode, Centricity Manager and Medical Records Manager for PCS. “Pay-for-performance and new quality care measures are pushing clinics to provide improved care for their patients and more rigorous documentation of the care provided. Patients’ expectations of healthcare services are increasing. Even with an EMR, our adherence to old workflows based on shuffling paper around and phone and mail communications initially inhibits our ability to provide the best care for our patients.”
Using Kryptiq solutions, PCS has addressed these issues, eliminating most paper, and reducing reliance on the phone and the fax machine in favor of electronic communications. “Kryptiq has created a family of products that have anticipated our organizational needs. How do we deal with paper coming into our paperless office? How do we create structured electronic information from unstructured paper documents? How can we securely move our clinical information to where it is needed? At every step, Kryptiq has been one step ahead of us, and given us the solution we were looking for.”
As the healthcare community continues to progress and become more “wired”, Kryptiq will continue to provide the tools necessary for connecting patients, providers, pharmacies, and health plans. Or, as Dar says, “Kryptiq is about connecting the world inside the office with the world outside the office. I believe Kryptiq’s solutions will shape how we bring these two worlds together.”
