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Profile: Village Health Partners
 As a three physician practice in a sophisticated and rapidly growing North Dallas community, working smarter not harder is essential to the success of Village Health Partners (VHP), formerly Family Medical Specialists of Texas. Today, the complexity of disease states, treatment options, well informed patients, and documentation requirements all contribute to providers having to do more work for the same or less reimbursement. These pressures are especially evident in small practices, which must continually balance financial obligations with providing the best possible care for their patients, and where new investments in technology solutions come straight from the physicians’ pockets. However, a growing number of small practices are overcoming these challenges through the intelligent implementation of electronic health records (EHRs) and Kryptiq’s Connect IQ™ Secure Messaging, Connect IQ™ Patient Portal, and Connect IQ™ Document Management.
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Physicians Practice®
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2007 HIMSS
Davies Award
| "Extending our EHR with Kryptiq’s solutions has allowed us to improve care and service by smoothing out our workflows, giving us the ability to achieve more with less,” says Dr. Christopher Crow of VHP. “For example, phone calls consistently come in bunches and require immediate attention. As a practice grows, either the practice suffers because you have to hire more staff to deal with the call load, or care suffers because staff is distracted from helping the patients in the office. It’s a no-win situation.”
To help with this common problem, Dr. Crow is using Connect IQ Patient Portal to provide online patient services. “With the patient portal you shift the workload from interrupt-driven phone calls, to task-based email communication. This allows us to maintain a balance between the needs of the patients in the office, and the patients with needs outside the office.”
These types of common sense innovations have helped Dr. Crow’s practice garner regional and national recognition, including being named “Top Doctor” by Dallas’ “D” magazine and Texas Monthly. Since implementing Kryptiq’s solutions, Dr. Crow has seen patient phone calls replaced by secure electronic communications. These communications have the added benefit of being more accurate, reliable, and traceable than traditional paper and phone communications. “With secure messaging, we know that an individual received and viewed a message because the program tracks receipts and the system tells you if they didn’t look at it. If you send a letter or leave a phone message, you have no idea if the person ever received it,” says Dr. Crow.
“Kryptiq’s solutions are central to our ability to provide an exceptional level of service to our patients. This system places our practice on the cutting edge of innovation and we would recommend them to any physician interested in improving their patient care and service quality.”
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